How do I know if something from the library is available?

Search our online catalogue to see what we have in our collections; the title status will say “Available” OR ring our branch library staff.

I’m not a member of the library, how can I join?

You can join online at https://library.begavalley.nsw.gov.au or phone your nearest library branch. After joining online you will need to visit your closest library within 30 days of registering with some identification to receive your membership card. During lockdown you can email a copy of your identification to us and we will post your member card to you.

Where can I find my library card number?

On the back of your library card, it starts with M.

What is my library password?

Your date of birth in the format DDMMYYYY

Is there a charge for the delivery and pick up of my library items?

Currently there is no charge for the Library Link service.

I have nowhere safe and dry for the books to be left, can I receive a delivery?

We will call you and discuss your situation with you.

What is a hub?

A Library Link hub is a pre-determined location in your nearest village; it may be the post office or another business in the village that has agreed to support Library Link by being a pick-up location. We will let you know if you need to pick up from a Hub, and its location.

What times and days do you deliver?

We will discuss with you the best days and times to deliver to you.

Who will deliver my library items?

Library staff or a library volunteer will deliver to you. Staff and volunteers will wear a library badge. Staff will let you know to expect a delivery either the day before or that morning. 

Will you pick up the items when I’ve finished with them or do I have to return them to a library?

Yes, library staff or a library volunteer will also pick up items once you’ve finished with them. 

How long can I use this service for?

You can use the Library Link service on a temporary basis, eg. if you are recuperating at home after hospital, or on an ongoing basis. Bega Valley Shire Library reserves the right to vary or cease the Library Link service at any time.